Kankandeal Privacy Policy

1. Purpose

This Privacy Policy explains how Kankandeal collects, uses, keeps and protects the personal data of users of kankandeal.com and of its other services, in particular WhatsApp.

Kankandeal takes care to limit the data it collects to what is needed to provide, improve and secure its services.

2. Data controller

The data controller is Kankandeal.

3. Data collected

Depending on how you use Kankandeal, we may collect different categories of information.

3.1. Account information

• surname;
• first name, or the name used on the platform;
• e-mail address;
• phone number;
• profile photo, if any;
• account type.

3.2. Listing information

• location of the property;
• price;
• features;
• description;
• photos;
• videos;
• availability;
• rental or sale conditions;
• information provided by the owner, seller or agent.

3.3. Property search information

When you search for a property, we may record:

• city;
• neighbourhood;
• the area you want;
• budget;
• type of property;
• number of bedrooms;
• any other criteria you give us.

3.4. WhatsApp data

When you contact Kankandeal on WhatsApp, we may receive:

• your phone number;
• your name or profile name;
• the content of your messages;
• your search criteria;
• the listings you are interested in;
• the photos, videos, documents or voice messages you choose to send us.

3.5. Data about connections between parties

We may keep certain information that lets us follow a connection, in particular:

• the prospect concerned;
• the listing concerned;
• the date of the request;
• the date it was passed on;
• the owner or agent the prospect was passed on to;
• any follow-up on the request.

3.6. Technical data

We may also collect certain technical information, such as:

• IP address;
• device type;
• browser;
• operating system;
• pages viewed;
• browsing duration or statistics;
• cookies and similar identifiers.

4. Why do we use your data?

The data may be used in order to:

• create and manage accounts;
• allow listings to be published;
• moderate listings;
• reply to users;
• understand property needs;
• look for suitable properties;
• qualify the requests received;
• connect prospects, owners and agents;
• follow up on connections;
• establish where a prospect came from;
• manage the applicable services and commissions;
• prevent fraud;
• keep the platform secure;
• improve Kankandeal;
• analyse how the site is used;
• measure the performance of certain communications or campaigns.

5. Connecting the parties

When you contact Kankandeal about a property or a search, some of your contact details may be passed on to the owner or the agent concerned so that the connection can be made.

Kankandeal may also give you that owner's or agent's contact details.

The information passed on must stay limited to what is useful for the connection and for handling your request.

6. WhatsApp

Kankandeal uses WhatsApp in particular to:

• receive requests;
• reply to prospects;
• understand their criteria;
• pass on information about properties;
• arrange connections between parties;
• follow up on certain requests.

Exchanges with Kankandeal's official WhatsApp number may therefore be processed and kept by Kankandeal as part of providing its services.

7. Use of artificial intelligence

Kankandeal may use artificial intelligence tools to assist in handling certain requests, in particular those received on WhatsApp. These tools may be used to:

• understand a request;
• identify the criteria being looked for;
• look up relevant information;
• prepare a reply;
• answer certain simple questions;
• direct the request to the right person.

Some of the replies a user receives may therefore be generated or assisted by artificial intelligence. A human can take over where necessary.

The artificial intelligence used by Kankandeal is there to make the service easier, not to conclude a lease or a property sale on the parties' behalf.

8. Google Analytics, Microsoft Clarity, Meta Pixel and cookies

Kankandeal uses in particular:

• Google Analytics, to better understand traffic and how the site is used;
• Microsoft Clarity, to understand how pages are used, through browsing recordings (clicks, scrolling, movements) and heatmaps. Form fields and displayed contact details (phone numbers, names) are masked and never transmitted. Signed-in users are linked to an encrypted technical identifier, never to their name or phone number. Clarity is not used for visitors located in the European Economic Area, the United Kingdom or Switzerland;
• Meta Pixel, in particular to measure the performance of certain communications or advertising campaigns.

These tools may use cookies or similar technologies.

Where necessary, users may be asked to accept or refuse the cookies that are not essential to using the site.

Cookie preferences can be changed using the options offered on the platform or in the browser.

9. Who receives the data

Depending on what is needed, certain information may be accessible or passed on:

• to the Kankandeal team;
• to the owner concerned by a request;
• to the real estate agent concerned by a request;
• to the technical providers needed to run the site;
• to hosting services;
• to the communication services used by Kankandeal;
• to Meta, in particular in connection with WhatsApp or Meta Pixel;
• to Google, in particular in connection with Google Analytics;
• to Microsoft, in connection with Microsoft Clarity;
• to the artificial intelligence providers used by Kankandeal;
• to the competent authorities where a legal obligation requires it.

Kankandeal is not in the business of selling its users' personal data.

10. How long data is kept

Kankandeal keeps data for a period proportionate to its use and to the needs of the service.

The information needed to establish that a prospect was passed on to a partner agent may be kept for the period during which that prospect remains a Kankandeal client. That period is currently set at 36 months from the date the prospect was first passed on to the agent.

Some information may be kept longer where that is necessary in order:

• to comply with a legal obligation;
• to handle a dispute;
• to prove that a transaction took place;
• to defend the rights of Kankandeal or of a user.

Once information is no longer needed, it may be deleted or anonymised.

11. Data security

Kankandeal puts in place measures intended to protect information against:

• unauthorised access;
• loss;
• disclosure;
• alteration;
• fraudulent use.

Internal access to information must be limited to the people or teams who need it to run Kankandeal.

12. Deleting your account

Users can delete their account directly from Kankandeal.

When the account is deleted, information that is no longer needed may be deleted or anonymised.

Some information may nevertheless be kept where it remains necessary to comply with an obligation, to prove something, or to handle a disagreement.

13. Users' rights

Subject to the applicable regulations, users may ask Kankandeal for:

• access to certain data concerning them;
• correction of inaccurate information;
• erasure of data, where applicable;
• restriction of certain processing;
• objection to certain processing.

14. Changes to this Privacy Policy

Kankandeal may change this Privacy Policy to reflect changes in:

• its services;
• its tools;
• its providers;
• its regulatory obligations.

Where a change is significant, users may be informed by an appropriate means.

15. Contact